How to name your chatbot for maximum business impact

Make it fit your brand and make it helpful instead of giving visitors a bad taste that might stick long-term.

Your chatbot should match up with your brand values, tone and style, helping customers deepen their connection with your business. It’s worth involving your marketing team or anyone responsible for branding from day one of the naming process. Naming your chatbot is the first step in creating a personality for your virtual assistant and giving it a unique identity.

The Art of Bestowing Chatbot Names

Here is a complete arsenal of funny chatbot names that you can use. However, when choosing gendered and neutral names, you must keep your target audience in mind. It is because while gendered names create a more personal connection with users, they may also reinforce gender stereotypes in some cultures or regions. Your chatbot’s alias should align with your unique digital identity.

• So far in the blog, most of the names you read strike out in an appealing way to capture the attention of young audiences.
• Therefore, avoid using acronyms or made-up words that might be ambiguous or hard to remember and say.
• Figuring out this purpose is crucial to understand the customer queries it will handle or the integrations it will have.
• Usually, a chatbot is the first thing your customers interact with on your website.

A healthcare chatbot may be used for a variety of tasks, including gathering patient data, reminding users of upcoming appointments, determining symptoms, and more. In fact, one of the brand communications channels with the greatest growth is chatbots. Over the past few years, chatbots’ market size has grown by 92%. If the COVID-19 epidemic has taught us anything over the past two years, it is that chatbots are an essential communication tool for companies in all sectors.

Handy Tips for the Naming Process

It’s true that people have different expectations when talking to an ecommerce bot and a healthcare virtual assistant. If the chatbot handles business processes primarily, you can consider robotic names like – RoboChat, CyberChat, TechbotX, DigiBot, ByteVoice, etc. Or, if your target audience is diverse, it’s advisable to opt for names that are easy to pronounce across different cultures and languages. This approach fosters a deeper connection with your audience, making interactions memorable for everyone involved.

It can be used to offer round-the-clock assistance or irresistible discounts to reduce cart abandonment. Try to play around with your company name when deciding on your chatbot name. For example, if your company is called Arkalia, you can name your bot Arkalious. First, do a thorough audience research and identify the pain points of your buyers.

CovidAsha helps people who want to reach out for medical emergencies. In the same way, choosing a creative chatbot name can either relate to their role or serve to add humor to your visitors when they read it. Everything you had an attachment to probably had a name, from your toys to, perhaps, your cycle. When an object is given a name, it creates an emotional connection. That is why in the world of technology and artificial intelligence, chatbots and virtual assistants are being given friendly and relatable names.

For travel, a name like PacificBot can make the bot recognizable and creative for users. The mood you set for a chatbot should complement your brand and broadcast the vision of how the pain point should be solved. That is how people fall in love with brands – when they feel they found exactly what they were looking for.

Using neutral names, on the other hand, keeps you away from potential chances of gender bias. For example, a chatbot named “Clarence” could be used by anyone, regardless of their gender. When choosing a name for your chatbot, you have two options – gendered or neutral. Figuring out this purpose is crucial to understand the customer queries it will handle or the integrations it will have.

Online business owners also have the option of fixing a gender for the chatbot and choosing a bitmoji that will match the chatbots’ names. A chatbot with a human name will highlight the bot’s personality. Recent research implies that chatbots generate 35% to 40% response rates.

Benefits of Having a Cute Bot Name?

This way, you’ll know who you’re speaking to, and it will be easier to match your bot’s name to the visitor’s preferences. Read moreFind out how to name and customize your Tidio chat widget to get a great overall user experience. While it is ok to name your bot with your brand name, it’s always good to highlight what the bot can do. Your rule-based bot is not just the only place where you would use decision trees. Even if a chatbot is only a smart computer programme, giving it a name has significant benefits. Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

First, a bot represents your business, and second, naming things creates an emotional connection. Make your bot approachable, so that users won’t hesitate to jump into the chat. As they have lots of questions, they would want to have them covered as soon as possible. As you scrapped the buying personas, a pool of interests can be an infinite source of ideas.

How to Name Your Chatbot in 5 Simple Steps

We’ve also put together some great tips to help you decide on a good name for your bot. You can launch a chatbot in 10 minutes using only your website URL. Now you know how to name it too, you can transform your customer experience in no time at all. Ultimately, the name isn’t the most important element of a chatbot or advanced AI assistant, it just adds to the overall experience of using one. Once you launch, the biggest win is radically transforming the way you serve your customers.

They can be fully integrated into your business and become a crucial part of your operations. If possible, get feedback from your customers or your online community on what they think. At the end of the day, customers should like your chatbot name the most. What’s essential — if you decide to use a human name, inform users that they’re chatting with a computer in the chatbot welcome message. The UNESCO study on gender bias in chatbot design showed that most voice bots are designed to be female. While creating your chatbot personality, you should also consider the task the bot will handle and try to match it with a corresponding name.

• And if your bot has a cold or generic name, customers might not like it and it may dilute their experience to some extent.
• Similarly, you also need to be sure whether the bot would work as a conversational virtual assistant or automate routine processes.
• To truly understand your audience, it’s important to go beyond superficial demographic information.
• A memorable chatbot name captivates and keeps your customers’ attention.
• Create a personality with a choice of language (casual, formal, colloquial), level of empathy, humor, and more.